FAQ

FAQ

Sofa Cleaning at home – Answers to your most common questions !

We clean all types of sofas, including fabric, microfiber, suede, velvet, nubuck, alcantara, bouclé, Roche Bobois, and bubble designs.

We don’t recommend you to clean your sofa yourself, as it could damage the fabric and lead to the appearance of spots (DIY recipes found online such as baking soda, vinegar, etc.). Reach out to professionals for a guaranteed result !

Expert tips to preserve your sofa and prevent damage:

  • Avoid internet-found recipes like baking soda or vinegar, as they might be harsh on the sofa.
  • Steer clear of aggressive or unknown origin chemicals.
  • Don’t scrub stains vigorously, and limit water use during cleaning.
  • Avoid steam cleaners without extraction, as they may harm the sofa.
  • Be cautious with certain shampooers like Bissel; they are more suitable for small areas. 
  • What’s the difference between steam cleaning and water-based cleaning?

Based on our on-site expertise and customer feedback, there are two main techniques:

Steam cleaning, and it’s divided into two categories:

Steam cleaning without extraction (only steam injection) : not suitable for sofas as it can leave spots and damage the fabric.

Steam injection-extraction : appropriate for eliminating dust mites, but only on a clean sofa.

Water-based cleaning :  also known as water injection-extraction with shampoo use. It’s highly effective for deep cleaning, but certain fabric types might be sensitive to water and get damaged.

In this case, we recommend the water-based injection-extraction technique, with exceptions for certain fabric types. We don’t recommend steam injection-extraction in this situation as it’s suitable for individuals sensitive to dust mites and for clean / spot-free sofas.

Yes, we can treat and eliminate most tough stains and odors, although some stains might be partially removed.

Cat urine odor can be stubborn, but don’t worry, our cleaning experts are well-equipped to handle this situation. We use specific products and deodorizing techniques to completely eliminate cat urine odors. In some cases, the odor might linger temporarily and fade away within a few weeks.

For damages caused by floods, fires, previous tenants, or other situations, it’s crucial to contact our professional cleaning service as soon as possible. We can provide you a quote for insurance purposes and work to restore your sofa if feasible.

No, to ensure the health of your family and pets, we use eco-friendly and non-toxic cleaning products that are safe for babies and individuals with allergies.

Yes, our cleaning products dry quickly, so you can use your sofa shortly after cleaning (maximum half a day during summer and one day outside of summer).

The cleaning time varies based on sofa size, fabric type, condition, and number of personnel involved. Generally, it takes between 35 minutes and 2 hours.

Yes, our water-based cleaning process effectively eliminates dust mites, allergens, and dust present in your sofa.

We recommend using a water repellent, regular vacuuming, and avoiding consuming food or drinks on the sofa.

We recommend having your sofa cleaned at least once every 12 months, depending on usage.

You can schedule an appointment online through our website, via the WhatsApp button, or by directly calling the number provided on our contact page. Alternatively, you can reach out via email.

Yes, we offer at-home sofa cleaning services, including weekends, for your convenience. Just inform us in advance.

Yes, we provide special packages for cleaning multiple sofas, tailored to your needs. Feel free to contact us for a personalized quote.

Your satisfaction is our priority. We communicate transparently and provide all expected information and results. We also offer a test if unsure about resolving a client’s issue.

If you’re not satisfied, contact us immediately, and we’ll strive to resolve the issue as soon as possible.

You can pay in cash after our intervention, through Payconiq, or via bank transfer.

We’ll do our best to address emergency situations and schedule your sofa cleaning as soon as possible. In urgent cases, we sometimes make exceptions for weekend interventions.